Privacy Policy

24DCMER LLC (“we,” “us,” “our,” or “24DCMER”) operates the website 24dcmer.store (the “Site”). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our Site, make a purchase, or interact with us.

We are committed to protecting your privacy and handling your data with transparency and care. By using the Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several types of information to provide and improve our services to you.

A. Information You Provide Directly:

  • Contact & Identity Data: Name, email address, shipping/billing address, phone number.

  • Payment Information: Credit/debit card details, which are processed directly by our secure third-party payment processor, Stripe. We do not store full payment card numbers on our servers.

  • Order Information: Details of products you purchase, order history, and preferences.

  • Communication Data: Records of your correspondence with us (e.g., customer service emails, social media messages).

  • Account Information: If you create an account, a username and password.

B. Information Collected Automatically:
When you visit our Site, certain information is automatically collected via cookies and similar tracking technologies:

  • Device & Usage Data: IP address, browser type and version, time zone, operating system, device type.

  • Browsing Data: Pages you view, links you click, how you navigate the Site, and the dates/times of your visits.

  • Location Data: General geographic location (derived from your IP address).

C. Information from Third Parties:
We may receive information about you from third-party services, such as:

  • Payment Processors (Stripe): Confirmation of your payment and limited billing details necessary to fulfill your order.

  • Analytics Providers (e.g., Google Analytics): Aggregated data on website traffic and user behavior.

2. How We Use Your Information

We use the information we collect for various business purposes:

  • To Fulfill Your Orders: Process payments, arrange for shipping, provide order confirmations and invoices, and communicate with you about your order.

  • To Communicate With You: Respond to your inquiries, provide customer support, send you important administrative updates (e.g., changes to our policies), and, with your consent, send you marketing emails about new products, promotions, and updates. You can opt out of marketing emails at any time.

  • To Improve Our Site & Services: Analyze how customers use our Site to troubleshoot issues, improve functionality, and develop new products and features.

  • For Security & Fraud Prevention: Monitor and protect the security of our Site, detect and prevent fraudulent transactions and other illegal activities.

  • To Comply with Legal Obligations: Fulfill our legal, regulatory, and tax obligations.

3. Legal Basis for Processing (For EEA/UK Users)

If you are located in the European Economic Area (EEA) or the United Kingdom, our legal basis for collecting and using your personal information depends on the context:

  • Contractual Necessity: Processing is necessary to perform our contract with you (e.g., to deliver the products you ordered).

  • Legitimate Interests: Processing is in our legitimate interests (e.g., website security, analytics, fraud prevention) and not overridden by your data protection rights.

  • Consent: We rely on your explicit consent to send you marketing communications. You can withdraw consent at any time.

  • Legal Compliance: Processing is necessary to comply with a legal obligation.

4. How We Share Your Information

We do not sell or rent your personal information to third parties. We share your data only in the following limited circumstances:

  • Service Providers: We engage trusted third-party companies to perform essential business functions on our behalf (“Processors”). These include:

    • Stripe: For payment processing.

    • Shipping Carriers (e.g., USPS): For order delivery.

    • Email Marketing Platforms: To send transactional and marketing emails.

    • Hosting & Analytics Providers (e.g., Google Analytics): To host our Site and analyze traffic.
      These providers are contractually obligated to protect your data and use it only for the services we have requested.

  • Legal Compliance & Safety: We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of 24DCMER, our customers, or others.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for tax, legal, or accounting purposes).

  • Order Information: We retain records of your purchases for 4 years to comply with tax and accounting regulations and to handle warranty or customer service issues.

  • Marketing Lists: We retain your contact information for marketing purposes until you unsubscribe, which you can do via the link in any marketing email or by contacting us.

6. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access & Portability: You can request a copy of the personal data we hold about you.

  • Correction: You can request that we correct inaccurate or incomplete data.

  • Deletion (“Right to be Forgotten”): You can request that we delete your personal data under certain conditions.

  • Restriction of Processing: You can request that we restrict the processing of your data.

  • Objection to Processing: You can object to our processing of your data based on our legitimate interests.

  • Opt-Out of Marketing: You can unsubscribe from our marketing communications at any time.

To exercise any of these rights, please contact us at trunghiep502@gmail.com. We will respond to your request within 30 days. We may need to verify your identity before fulfilling your request. If you are in the EEA or UK and believe we have not resolved your concern, you have the right to lodge a complaint with your local data protection authority.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from.

  • What are cookies? Small data files stored on your device.

  • Types of cookies we use:

    • Essential/Necessary Cookies: Required for the Site to function (e.g., shopping cart, secure checkout).

    • Analytics/Performance Cookies: Help us understand how visitors interact with the Site (e.g., Google Analytics). This data is aggregated and anonymous.

    • Functional Cookies: Remember your preferences (e.g., language, region).

    • Targeting/Advertising Cookies: Used to deliver relevant ads on other platforms (e.g., Facebook/Instagram pixels).

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Site.

8. International Data Transfers

Our company is based in the United States. If you are located outside the U.S., please be aware that the information you provide to us will be transferred to and processed in the U.S., where data protection laws may differ from those in your country. We take steps to ensure your data is treated securely and in accordance with this Privacy Policy, using standard contractual clauses or other approved transfer mechanisms where required.

9. Security of Your Information

We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include SSL encryption on our Site and secure access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Children’s Privacy

Our Site is not intended for individuals under the age of 18 (“Children”). We do not knowingly collect personal information from Children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us. If we learn we have collected such information, we will delete it promptly.

11. Third-Party Links

Our Site may contain links to other websites not operated by us (e.g., social media platforms). We have no control over and assume no responsibility for the content or privacy practices of any third-party sites. We encourage you to review the privacy policy of every site you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on this page and updating the “Last Updated” date. Your continued use of the Site after any change constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

24DCMER LLC
Email: trunghiep502@gmail.com
Address: 1209 MOUNTAIN ROAD PL NE STE R, ALBUQUERQUE, NM 87110, UNITED STATES

Thank you for trusting 24DCMER with your information.