Contact us

At 24DCMER, we believe that strong relationships are built on open, clear, and accessible communication. Whether you have a question about a product, need assistance with an order, want to explore a custom collaboration, or simply wish to share your love for our creations, we are here for you. This page provides all the information you need to get in touch with our dedicated team.

Our Commitment to You

Before we list the details, we want to emphasize our commitment: We value every single message. You are not just a customer; you are part of our creative community. We strive to respond to all inquiries promptly, professionally, and with the personalized attention that reflects the care we put into our products.

  • Response Time: We aim to respond to all customer service inquiries within 24-48 hours during our standard business hours (Monday-Friday, 9:00 AM – 5:00 PM MST). Inquiries received on weekends or holidays will be addressed on the next business day.

  • Personalized Service: As a small, passionate team, we have the advantage of providing service that isn’t robotic. We read every message and will work diligently to understand and resolve your request.

Preferred Method: Email

For the most efficient service, tracking, and to ensure your request is handled by the correct team member, email is our preferred and primary contact method.

General Inquiries & Customer Service:

  • Email: trunghiep502@gmail.com

  • Use this email for:

    • Questions about our products (sizing, materials, customization)

    • Order status and tracking inquiries

    • Pre-purchase questions

    • Wholesale and bulk order inquiries (e.g., for our “Wholesale Bulk Order Handmade Sunflower Earrings”)

    • Collaboration and partnership proposals

    • Feedback about your experience or our products

    • Any other non-urgent matters.

Please include the following in your email to help us serve you faster:

  1. Your full name.

  2. Your order number (if applicable).

  3. A clear subject line (e.g., “Question about Sizing for Pastel Jumper” or “Order #12345 Tracking Inquiry”).

  4. A detailed description of your question or request.

Business Address & Operations

While we are primarily an e-commerce business and do not operate a public retail storefront, our official business address for correspondence is:

24DCMER LLC
1209 MOUNTAIN ROAD PL NE STE R
ALBUQUERQUE, NM 87110
UNITED STATES

Please Note: This is our administrative and operational headquarters. It is not a walk-in retail location. All visits are by appointment only for business-related matters. For returns or exchanges, please always contact us via email first to receive instructions and a return authorization, as detailed in our [Refund and Return Policy].

Connect With Us on Social Media

We love connecting with our community in a more visual and interactive way! Our social media channels are the perfect place to see our latest creations, get behind-the-scenes glimpses, participate in community chats, and stay updated on promotions and new collection launches.

  • Instagram: Follow us @24dcmer.store for daily inspiration, new product previews, customer photos, and stories from our studio.

  • Facebook: Like our 24DCMER Facebook Page for updates, community discussions, and special announcements.

  • Pinterest: Discover and save your favorite 24DCMER styles and crochet inspiration on our Pinterest Boards.

A note on Social Media Messaging: While we monitor our social media DMs, they are not the best channel for urgent customer service issues (like order modifications or problems). For the fastest and most secure resolution, please direct order-specific questions to our email: trunghiep502@gmail.com.

Frequently Asked Questions (FAQ)

Many common questions are answered in detail on our dedicated [FAQ Page]. We encourage you to check there first, as you might find an immediate answer regarding:

  • Sizing guides and fit recommendations.

  • Detailed information on materials and care instructions.

  • Our shipping timelines and policies.

  • Payment methods and security.

  • Our refund and exchange process.

Other Important Information

Phone Policy: To maintain efficient operations and ensure all customer interactions are properly documented for quality assurance, we do not provide a general customer service phone number. Our email system allows us to manage inquiries systematically, attach relevant order details, and provide thorough, thoughtful responses. We believe this method results in better, more accurate service for you.

Wholesale & Business Inquiries: We welcome inquiries from boutique owners, retailers, and other businesses interested in carrying 24DCMER products. Please send a detailed email to trunghiep502@gmail.com with the subject line “Wholesale Inquiry.” Include information about your business, your website or social media presence, and your initial product interests.

Custom Order Requests: We adore bringing special ideas to life! For custom color variations or bespoke project inquiries, please email us with as much detail as possible about your vision. Please understand that custom work may require additional time and a separate price quote.

Press & Media: Members of the press, bloggers, and content creators interested in featuring 24DCMER can reach out to trunghiep502@gmail.com with the subject line “Media Inquiry.”

Our Promise

When you reach out to 24DCMER, you are communicating directly with the people who pour their heart into this brand. We promise to treat your inquiry with the same respect, care, and attention to detail that we dedicate to every crochet stitch in our collections.

Thank you for choosing 24DCMER and for being a valued part of our story. We look forward to hearing from you!

Warmly,

The 24DCMER Team