Terms and Conditions

Welcome to 24DCMER LLC (“we,” “us,” “our,” “24DCMER”). These Terms and Conditions (“Terms”) govern your access to and use of the 24dcmer.store website (the “Site”) and any purchases you make through it. By accessing, browsing, or making a purchase on the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and our Refund & Return Policy. If you do not agree to these Terms, you must not use or make a purchase from this Site.

1. Definitions

  • “Site” refers to the website located at 24dcmer.store, including all its web pages, content, and functionality.

  • “Products” refer to all goods, digital or physical, available for purchase on the Site, including but not limited to handmade crochet clothing, accessories, jewelry, and digital patterns.

  • “Content” refers to any text, images, graphics, logos, button icons, photographs, audio clips, digital downloads, data compilations, and software used on the Site.

  • “You,” “Your,” “Customer” refers to the individual accessing or using the Site, or the company or legal entity on whose behalf such individual is acting.

2. Use of the Site

A. Eligibility:
You must be at least 18 years of age, or the age of majority in your jurisdiction, to purchase Products from our Site. By making a purchase, you represent and warrant that you meet these eligibility requirements.

B. License & Restrictions:
We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Site for personal, non-commercial purposes. You agree not to:

  • Use the Site for any illegal or unauthorized purpose.

  • Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site or its Content without our express written permission.

  • Use any data mining, robots, or similar data gathering/extraction tools.

  • Interfere with or disrupt the security or functionality of the Site.

  • Transmit any viruses, malware, or code of a destructive nature.

3. Product Information & Purchases

A. Product Descriptions:
We strive to display all Products as accurately as possible, including colors, details, and dimensions. However, due to monitor calibrations and the handmade nature of our items, slight variations may occur. Each handmade piece is unique; minor imperfections are part of the artisanal character and are not considered defects. Please refer to individual product descriptions for specific details on materials (e.g., 100% cotton, OEKO-TEX certified, acrylic yarn) and care instructions.

B. Pricing & Availability:
All prices are listed in US Dollars (USD). We reserve the right to modify prices and correct pricing errors at any time without prior notice. Product availability is not guaranteed. If a Product is out of stock after you place an order, we will notify you and issue a full refund for that item.

C. Orders & Acceptance:
Placing an item in your cart does not reserve it. An order is only an offer to purchase. We reserve the right to refuse or cancel any order for any reason, including but not limited to: Product availability, errors in pricing or description, suspected fraud, or inability to authorize your payment. In such cases, we will notify you and issue a refund if payment was collected.

D. Handmade & Custom Items:
Many Products are handmade, made-to-order, or one-of-a-kind (“OOAK”). These items typically require additional processing time, as indicated on the product page. Due to their unique nature, all custom orders and made-to-order items are FINAL SALE unless defective. Please review product listings carefully.

E. Digital Products (Patterns):
All sales of digital crochet patterns are FINAL. Upon purchase, you receive a non-exclusive, non-transferable license to use the pattern for personal use. You may not redistribute, resell, share, or claim the pattern as your own design. You may sell finished items made from our patterns on a small, handmade scale, but we request credit to 24DCMER/Hooked by Lou where possible.

4. Payment & Billing

All payments are securely processed via Stripe, as detailed in our Payment Methods page. You agree to provide current, complete, and accurate purchase and account information for all transactions. You represent that you have the legal right to use any payment method you employ. For unauthorized charges, you must contact your card issuer in accordance with its reporting rules.

5. Shipping & Delivery

Please see our separate [Shipping Policy] for detailed information on processing times, shipping methods, carriers, and international delivery. Title and risk of loss for physical Products pass to you upon our delivery of the item to the carrier. We are not responsible for delays once the Product is in the carrier’s possession.

6. Intellectual Property

All Content on this Site, including but not limited to text, graphics, logos, images, product designs, and digital patterns, is the property of 24DCMER LLC or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws. You may not use our trademarks or copyrighted material without our prior written consent.

7. User-Generated Content

If you submit reviews, photos, comments, or other content to the Site (“User Content”), you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, and display such User Content in connection with the Site and our marketing. You represent that you own or have the necessary rights to the User Content you submit.

8. Limitation of Liability & Disclaimer of Warranties

A. Disclaimer: THE SITE AND ALL PRODUCTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

B. Limitation of Liability: TO THE FULLEST EXTENT PERMITTED BY LAW, 24DCMER LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SITE OR PRODUCTS, OR FOR ANY LOST PROFITS OR REVENUES. OUR AGGREGATE LIABILITY FOR ANY CLAIM RELATED TO THE SITE OR PRODUCTS SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT(S) GIVING RISE TO THE CLAIM.

9. Indemnification

You agree to indemnify, defend, and hold harmless 24DCMER LLC and its affiliates, officers, agents, and employees from any claim, demand, damage, or loss, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.

10. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of New Mexico, United States, without regard to its conflict of law principles. Any legal suit, action, or proceeding arising out of or related to these Terms or the Site shall be instituted exclusively in the federal or state courts located in Bernalillo County, New Mexico.

11. Changes to Terms

We reserve the right to update, change, or replace any part of these Terms at any time by posting updates on the Site. It is your responsibility to check this page periodically for changes. Your continued use of the Site following the posting of any changes constitutes acceptance of those changes.

12. Severability

If any provision of these Terms is held to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

13. Contact Information

Questions about these Terms and Conditions should be sent to us at:

24DCMER LLC
Email: trunghiep502@gmail.com
Address: 1209 MOUNTAIN ROAD PL NE STE R, ALBUQUERQUE, NM 87110